UX Research & Design

Senior Citizens: Conversing with Smart Assistants (Part 2)

According to the 2011 census there are over 103 million seniors in the country. Out of these over 15% of them live by themselves in senior only households. Given their need to stay connected smart speakers have the potential to become an key part of their lives.

As compared to younger adults, when it comes to interacting with technology, most seniors are still learning. Recent research has also shown that in terms of Voice User Interfaces (VUI), factors affecting the perceptions of older adults are markedly different from those of the younger population. The need for familiarity and reliance on habits is much more important for seniors as these factors are much more deeply ingrained for them than the younger people (Ziman, R., 2017).

We need to take into account that they did not grow up with technology and may require more information and greater flexibility when adopting smart devices. This would not only reduce the chances of getting frustrated with the device; it may also help in forming a trusted relationship with the device( Scruggs, J. R., 2018).

Continue to read on

https://medium.com/peepaldesign/senior-citizens-conversing-with-smart-assistants-part-2-f8d3c8e2e18d

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