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Capturing the Moment

People want to be nice when you ask them if they like a feature and want it in their product. It is only when they use it for real you find out which features they really needed. A timely understanding of actual usage experience helped our client in relooking at the target segment and steer the efforts towards targeted communication strategy.

Right UX Partner

Client wanted to evaluate the product before launch and avoid reputational damage to their brand due to bad user experiences 

Peepaldesign’s expertise in getting to the core of user needs and revealing what they are unable to articulate.

The Methodology
  • In Lab test of the products out of the box experience
  • Product placement and usage
  • Lab based Contextual Interviews to understand the why
The Impact
  • Change in target audience and the resulting communication strategy
  • Successful product launch. Exceeded sales targets