Principal UX Researcher

Principal UX Researcher

Function : UX Research

Location : Bangalore

Domestic Travel : Approx. 30%


Who We Are


We are the preferred UX partner for customer obsessed companies. We enable our clients craft great user experiences by opening a window into the lives of their customers & users. We partner with our clients in UX research and design by uncovering user needs, conceptualizing solutions and supporting product evolution. We love UX and are passionate about creating best-in-class user experiences.

WeThePeepal: What Does It Take To Be One?

At PeepalDesign, we are passionate about everything we do (yes, we are saying it again)! A love for UX is non-negotiable. We expect each and every one of our employees to be curious and always pause to understand why. Researching and designing UX is about evoking emotions, which makes story telling a core ingredient of what we do. UX research and design is all about team work and we expect our people to embody the true meaning of being team players, which is learning from each other, sharing our learning with each other and helping the team deliver outstanding work every single time. Through this process, we develop and grow every day. Let’s hope that you have, what it takes!


Key Responsibilities


A Principal UX Researcher has four key result areas: doing research, managing projects, clients and mentoring. The individual must be able to manage ambiguity, work autonomously and manage time effectively in a fast-paced, resource-constrained environment. Multi-tasking and prioritizing will be key to meeting ambitious deadlines and delivering high-quality work on schedule.

Project Management


Manage project logistics by coordinating with: o Recruiters to ensure high quality recruits

Translators to ensure we have the right translators when required o Transcription agencies to get transcripts as per client requirements


Client Management

Ongoing client communication o Building client relationship to understand their needs and requirements and being able to cater to it

Keeping them up to date on the progress of the project

Handling escalations


Research

Plan, manage and execute all types of design research projects end-to-end thoroughly

Planning and recommending methodologies or mix of methodologies that is best suited to solve the problem statement

Creating a screener document to identify the right participants

Creating discussion guides and questionnaires to facilitate research sessions

Moderating the research sessions and analyzing data to identify patterns to create insightful and actionable findings

Collaborate with product managers and designers to understand their requirements and be able to give recommendations accordingly

Make impactful presentations – both verbal and written

Quickly turn around high-quality study plans and report


Mentoring


Mentor UX Researchers including monitoring deliverables and giving ongoing feedback

Mentor and coach UX researchers to collaborate with each other and work together with the client to deliver high performance

Foster an inclusive and engaging team environment


Must-Have Skills and Experience


4+ years of experience as a UX Researcher/Ethnographer/Market Researcher

Hands-on experience with: lab-based user testing, iterative prototype testing, concept testing, ethnography research, diary studies, home visits, focus group discussions

Experience in delivering end-to-end projects

Hands on experience following the best practices for qualitative research in tech space (NOT FMCG and non-tech related fields)

Excellent communication, presentation, interpersonal and analytical skills; the ability to communicate complex concepts clearly and persuasively to clients

Exceptional behavioral data-collection and analysis skills, e.g., designing, conducting, and analyzing all kinds of user data.

Preferred Skills and Experience


Prior experience working in Research agencies

Experience with eye tracking and facial recognition tools

Experience with remote testing tools/platforms like User Zoom, User Testing and diary tools like dScout or Revelation

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