Field Ops Executive

Field Ops Executive

Job Category: UX Research
Job Type: Full Time
Job Location: Bangalore

Reporting To             : Manager Research

Who We Are

We are the preferred UX partner for customer-obsessed companies. We enable our clients to craft great user experiences by opening a window into the lives of their customers & users. We partner with our clients in UX research and design by uncovering user needs, conceptualizing solutions and supporting product evolution. We love UX and are passionate about creating best-in-class user experiences.

Job Responsibilities

Understanding the project requirement

Collaborate with internal stakeholders, research team understanding project requirement and provide best possible solutions

Briefing the participant recruitment vendors at the start of the project

Planning and coordination with these vendors and timely delivery of the participant details

Completion of field work to adhere the quality standards and timelines of the project

Maintaining strict quality w.r.t participants recruitment

Screening the participants by conducting the telephonic backchecks and providing appropriate participants for projects

Maintaining the participants database

Provide on field support to the researchers

Identify, Collaborate and Coordinate with different vendors Pan India, i.e.; Transcription, Recruitment, Research Venue, Translation vendors etc.

Negotiate with new vendors and obtain best rates without compromising quality

Ensuring that timelines are met by different vendors

Maintaining field data archive for the projects and adhering to the – ISO norms w.r.t data management and security

Manage the key performance indicators at the highest level


3+ year experience in the field of market research operations with participants recruitment

Having knowledge of MS Word/ Excel/ PowerPoint to take care of data punching & data cleaning

Experience in handling overall field work

Ability to build strong relationships

Must have good communication skills in English and one/two local languages

Should have good interpersonal skills to handle multiple roles

Good written and verbal communication skills

Self-confidence and self-starter



UG:Any Graduate – Any Specialization


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