Blog

posted on 02/16/201807/03/2019|Customer Experience, User Research

E-Groceries: Looking Beyond Discounts & Offers

In order to ensure success and greater customer retention, the online grocery service providers ought to take into account transparency, consistency, reliability and dynamism in the experience they provide. Experience is what makes people come...

by peepaldesign

41 Likes

posted on 02/14/201807/03/2019|Customer Experience, User Research, UX

Smart Assistants: In the home of a Technophile (Part 1)

“What I don’t like is the effort that I put in by asking ‘Ok, Google…’ ….Feels very stupid saying that all the time. Even if it was a little conversational I might have liked it more.” A...

by peepaldesign

27 Likes

posted on 03/12/201609/23/2019|Customer Experience, User Journey, User Research

Demystifying the Alphabet Soup of CX Terminology

Do you design Omni-Channel Experiences? Then you have probably come across terms like channels, touchpoints, moments of truth etc. Google has made this even more interesting by adding terms like Zero Moment of Truth and...

by Durgaprasad Vemula

38 Likes

UX principles for Predictive UX

UX principles for Predictive UX So you are designing UX for #AI #machinelearning #IoT etc....

by peepaldesign|10/14/201809/23/2019|UX, UX Process

Synthesis Cheat Sheet and Tools

Synthesis Cheat Sheet and Tools One thing that makes us human is our ability to find...

by peepaldesign|04/17/201809/23/2019|DesignThinking, Persona, Planning, User Journey, UX, UX Strategy

Design Thinking Cheat Sheets

Design Thinking Cheat Sheets There are many visualizations on design thinking framework floating around. However I...

by peepaldesign|04/15/201809/23/2019|DesignThinking, UX

Senior Citizens: Conversing with Smart Assistants (Part 2)

According to the 2011 census there are over 103 million seniors in the country. Out...

by peepaldesign|02/22/201807/03/2019|Customer Experience, Uncategorized

Orchestrating UX Transformation

User Experience is dynamic. It is constantly modified over time. How shall we direct/orchestrate something...

by Aurobinda Pradhan|02/03/201710/06/2017|Customer Experience, Planning, Uncategorized, User Research, UX, UX Process, UX Strategy

PeepalDesign: Redefining the UX Design Practice

CIO Review >> Magazine >> November - 2016 issue Products and Services will be successful...

by peepaldesign|12/14/201609/14/2017|Customer Experience, User Research, UX, UX Process

My Experiences with Banks: An Introduction to Omni-Channel Customer Experiences

Recently, I had to reach out to two MNC banks for requesting past credit card statements...

by peepaldesign|03/17/201609/23/2019|Customer Experience, User Journey, User Research, UX

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