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E-Groceries: Looking Beyond Discounts & Offers
In order to ensure success and greater customer retention, the online grocery service providers ought to take into account transparency, consistency, reliability and dynamism in the experience they provide. Experience is what makes people come...
Smart Assistants: In the home of a Technophile (Part 1)
“What I don’t like is the effort that I put in by asking ‘Ok, Google…’ ….Feels very stupid saying that all the time. Even if it was a little conversational I might have liked it more.” A...
Demystifying the Alphabet Soup of CX Terminology
Do you design Omni-Channel Experiences? Then you have probably come across terms like channels, touchpoints, moments of truth etc. Google has made this even more interesting by adding terms like Zero Moment of Truth and...
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UX principles for Predictive UX
UX principles for Predictive UX So you are designing UX for #AI #machinelearning #IoT etc....
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Synthesis CheatSheet
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Synthesis Cheat Sheet and Tools
Synthesis Cheat Sheet and Tools One thing that makes us human is our ability to find...
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DesignThinking CheatSheet
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Design Thinking Cheat Sheets
Design Thinking Cheat Sheets There are many visualizations on design thinking framework floating around. However I...
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Senior Citizens: Conversing with Smart Assistants (Part 2)
According to the 2011 census there are over 103 million seniors in the country. Out...
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Orchestrating UX Transformation
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Orchestrating UX Transformation
User Experience is dynamic. It is constantly modified over time. How shall we direct/orchestrate something...
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PeepalDesign: Redefining the UX Design Practice
CIO Review >> Magazine >> November - 2016 issue Products and Services will be successful...
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Customer Experience Gap in Banks
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My Experiences with Banks: An Introduction to Omni-Channel Customer Experiences
Recently, I had to reach out to two MNC banks for requesting past credit card statements...
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