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User Research

Synthesis CheatSheet
Synthesis Cheat Sheet and Tools
Synthesis Cheat Sheet and Tools One thing that makes us human is our ability to find...
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E-Groceries: Looking Beyond Discounts & Offers
In order to ensure success and greater customer retention, the online grocery service providers ought...
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Smart Assistants: In the home of a Technophile (Part 1)
“What I don’t like is the effort that I put in by asking ‘Ok, Google…’ ….Feels...
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Orchestrating UX Transformation
Orchestrating UX Transformation
User Experience is dynamic. It is constantly modified over time. How shall we direct/orchestrate something...
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PeepalDesign: Redefining the UX Design Practice
CIO Review >> Magazine >> November - 2016 issue Products and Services will be successful...
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Customer Experience Gap in Banks
My Experiences with Banks: An Introduction to Omni-Channel Customer Experiences
Recently, I had to reach out to two MNC banks for requesting past credit card statements...
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Demystifying the Alphabet Soup of CX Terminology
Do you design Omni-Channel Experiences? Then you have probably come across terms like channels, touchpoints,...
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Evolve
UX Approach: Phase-6: Evolve continuously
Look around. Yesteryear's successful brands are reinventing themselves to stay relevant in the current market....
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interface design PeepalDesign
UX Approach: Phase-5: Define experiences
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Clarity is precursor to creativity. In this phase, it's all about bringing together all out put...
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User Research PeepalDesign
UX Approach: Phase-2: Learn about users, their journey and best practices
In phase-1, we discussed a bit about the importance of alignment workshop and a short...
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