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Customer Experience

Senior Citizens: Conversing with Smart Assistants (Part 2)
According to the 2011 census there are over 103 million seniors in the country. Out...
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E-Groceries: Looking Beyond Discounts & Offers
In order to ensure success and greater customer retention, the online grocery service providers ought...
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Smart Assistants: In the home of a Technophile (Part 1)
“What I don’t like is the effort that I put in by asking ‘Ok, Google…’ ….Feels...
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Orchestrating UX Transformation
Orchestrating UX Transformation
User Experience is dynamic. It is constantly modified over time. How shall we direct/orchestrate something...
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PeepalDesign: Redefining the UX Design Practice
CIO Review >> Magazine >> November - 2016 issue Products and Services will be successful...
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Customer Experience Gap in Banks
My Experiences with Banks: An Introduction to Omni-Channel Customer Experiences
Recently, I had to reach out to two MNC banks for requesting past credit card statements...
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Demystifying the Alphabet Soup of CX Terminology
Do you design Omni-Channel Experiences? Then you have probably come across terms like channels, touchpoints,...
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Evolve
UX Approach: Phase-6: Evolve continuously
Look around. Yesteryear's successful brands are reinventing themselves to stay relevant in the current market....
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